Shipping policy

We prepare and dispatch orders within 1–4 business days after payment confirmation, cutting waiting periods short so you can receive your items in a timely manner.

Our standard international delivery typically arrives within 7–13 days. Transit duration may vary depending on your destination. If you need faster delivery, please choose the rush shipping option at checkout.

Shipping fees are calculated in real time based on order weight and shipping destination. The exact amount will be shown at checkout, with no hidden fees added.

International shipments may be subject to customs duties or import taxes set by local customs authorities. All such charges fall under the recipient’s responsibility. We suggest reviewing your country’s import rules before placing an order to prevent unexpected extra costs.

We utilise high-strength, shockproof packaging materials to safeguard your items throughout transportation. For high-value orders, optional shipping insurance can be selected at checkout for greater peace of mind.

Please inspect the outer packaging upon delivery. If you spot damage, leakage or severe deformation, take photos as proof, decline to sign for the parcel and contact us straight away. Should any product defects be discovered after signing, notify our customer support within 48 hours. We will investigate the matter and arrange returns, exchanges or other suitable resolutions.

If you have enquiries about shipping, customs clearance or delivery progress, our support team is on hand to help. You can contact us anytime for timely assistance via email: support@seanmart.shop or phone: +61 418 273 940.

Thank you for choosing SEAN PALMER! We keep improving our logistics service to bring you a faster, safer and hassle-free shopping experience.